Service Level Agreement

Calls: The Beneficiary contacts the technical support through the numbers provided. The requests shall be received, and inquiries shall be answered either directly or by referring the request to the competent authority to respond to such (inquiry/complaint/communication/proposal) within no later than 24 hours during working hours.

Email: Communication through SIDF Academy's e-mail, where the customer request is answered within no later than 24 hours during working hour.

Technical support: SIDF Academy committed to provide a technical support serves to the customer based on his request (E-Systems/virtual classes/exams/registration and admission/complaints/communications/proposals).

Academy Working hours

Sun - Thursday: 7 a.m. to 5 p.m.