.png%3Fh%3D2209%26iar%3D0%26w%3D8000%26hash%3DB19BAE51AD8BFB2C41317ACBCC95F7C5&w=3840&q=75){kind=logo}
SIDF Academy Technical Support Services
TraineesTrainers and Academy team membersPartnersPhone
Technical Support Roles and Responsibilities:
Calls:
The Beneficiary contacts the technical support through the numbers provided.
The requests shall be received and inquiries shall be answered either directly or by referring the request to the competent
authority to respond to such (inquiry/complaint/communication/proposal) within no later than 24 hours during working hours.
The requests shall be received and inquiries shall be answered either directly or by referring the request to the competent
authority to respond to such (inquiry/complaint/communication/proposal) within no later than 24 hours during working hours.
Email:
Communication through SIDF Academy's e-mail, where the customer request is
answered within no later than 24 hours.
answered within no later than 24 hours.
Working Hours:
From 7 a.m. to 5 p.m. during official working days, from Sunday to Thursday.
Technical Support Services:
Technical Support serves the customer based on his request (E-Systems/virtual classes/exams/registration and admission/complaints/communications/proposals).
Guidelines Followed When Contacting Technical Support:
Rules and Guidelines to Be Followed by the Beneficiary
- The beneficiary provides his/her identification details.
- Attach the supporting files to the request.
- Submit a detailed request either by phone or email.
Rules and Guidelines to Be Followed by Technical or Educational Support Representative
- Listen carefully to the beneficiary.
- Respond to beneficiaries' inquiries professionally.
- Reply within the expected period.
Last Modified Date: 07/15/2026 - 02:01 AM Saudi Arabia Time
Was this page useful?
